Marie Flinkfeldt's research focuses on social interaction in various institutional and non-institutional settings. Examining how people talk to each other is a way to explore aspects of culture, morality and identity as they are "talked into being." Flinkfeldt defended her PhD thesis, "Legitimacy Work: Managing Sick Leave Legitimacy in Interaction", in 2016. She is currently coordinating a research project on service calls to the Swedish Social Insurance Agency.
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Marie Flinkfeldt received her PhD from the Department of Sociology at Uppsala University in January 2016. Her thesis, "Legitimacy Work: Managing Sick Leave Legitimacy in Interaction", used discursive psychology, conversation analysis and membership categorization analysis to examine naturally occurring interaction in two distinct Swedish settings: an online forum thread featuring people on long-term sick leave, and sick leave 'status' meetings at the Swedish Social Insurance Agency. The thesis theoretically developed the empirically driven concept "legitimacy work" and showed how sick leave legitimacy is collaboratively accomplished in the fine details of talk and text.
Flinkfeldt is currently a co-PI and coordinator of the research project "Speaking of Money: Problem presentation, service and response when families with children call the Social Insurance Agency." The project is a collaboration with Professor Elisabet Näsman (PI) and is funded by a research grant (2016-2018) from the Swedish Social Insurance Agency. The project uses conversation analytic techniques for examining a large corpus of audio-recorded phone calls, and CARM for dissemination and training based on the results. It is guided by three main aims: (1) To widen our understanding of economic hardship, as occasioned in interaction; (2) to contribute new knowledge of the social organization of the Swedish Social Insurance Agency's interaction with clients and identify 'good practice' as well as possibilities for improvement; (3) to apply and evaluate CARM as a method for communicative development for Swedish authorities.
Fields of interest:
Discourse and interaction in the welfare state
Social problems and social categorization
Ethnomethodology, discursive psychology, conversation analysis
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